Introduction
Thank you for shopping with Froggies. Each product is carefully inspected before dispatch to ensure it meets our quality standards.
Returns & Refund Policy
We take pride in offering safe, high-quality swim products for children. If your order arrives damaged or defective, we will assist you with a replacement or refund in accordance with the conditions below. Nothing in this policy affects your rights under applicable Singapore law, including the Consumer Protection (Fair Trading) Act (CPFTA).
Eligibility for Return or Exchange
- The product was damaged during delivery, or
- A manufacturing defect is identified on an unused product, and
- The issue is reported within 7 days of delivery.
The product must be unused, unopened, not inflated, in its original sealed packaging, and include all tags and inserts.
Non-Returnable Items (Hygiene Policy)
Due to hygiene reasons, swim arm floats that have been opened, inflated, or used cannot be returned or exchanged.
- Opened, inflated, or used swim arm floats
- Products not in original sealed packaging
- Promotional or clearance items
- Gift cards or digital products
Our floaties are inflated by mouth; once inflated, they are no longer hygienically safe for resale.
Return Process
Please contact Froggies Customer Support within 7 days of delivery via email and include:
- Your order number
- A brief description of the issue
- Clear photos of the product defect and packaging
We may request the product to be returned for inspection before approving a refund or replacement.
Refunds & Replacements
If inspection confirms a manufacturing defect or shipping damage, we will:
- Provide a replacement, subject to availability, or
- Issue a full refund to the original payment method within 7–10 business days after the return has been received and approved.
Refunds or replacements will not be granted for damage caused by misuse, improper use, failure to follow product instructions, or normal wear and tear. We do not offer refunds for change of mind unless required by law.
Shipping Costs
Approved returns: Froggies will cover return shipping costs for approved cases, either via reimbursement or a prepaid return label where available.
Non-approved returns: Shipping costs are the responsibility of the customer. We recommend using a trackable courier service.